Refund policy

We can only accept returns on faulty goods under the customer’s statutory rights and unfortunately, we cannot accept returns on perishable goods or unwanted items. Please notify us within 24 hours of receipt of your goods if you have a problem.

To start a return, you can contact us at info@thecheesecourt.co.uk

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@thecheesecourt.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on perishable goods or unwanted items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@thecheesecourt.co.uk